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Bishop Auckland earns WorldHost status

13 November 2017

Bishop Auckland has been officially named as one of the most welcoming towns in the country.

The Durham town has become the first North East location to be awarded WorldHost Recognised Destination status.

An internationally renowned programme, WorldHost has set a new benchmark for excellence in customer service and was used to great effect for the London 2012 Olympic and Paralympic Games.

As the latest official WorldHost destination, the world-class welcome in Bishop Auckland puts the town on par with locations such as Liverpool, a former UK City of Culture.

To attain the accolade, 286 employees from 22 local businesses in Bishop Auckland completed a training course, gaining new skills to help them deliver a warm and friendly welcome to all visitors.

And to become a WorldHost Recognised Business, 50 per cent of frontline employees at each of the 22 businesses had to complete WorldHost customer service training programmes.

The creation of a WorldHost Recognised Destination in the DL14 postcode area has been the result of partnership work between local businesses and organisations, Durham County Council and The Auckland Project. 

WorldHost training is now being used by The Auckland Project as a customer service benchmark for its employees and volunteers, for more information on volunteering opportunities click here. 

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