Latest News


Aiming for a World Class Welcome

20 March 2017

Bishop Auckland could soon be recognised as one of the world’s most welcoming towns.

Thanks in part to free training from Auckland Castle Trust, the town is already well on its way to achieving WorldHost Recognised Destination status.

The prestigious accolade, assessed by workforce development expert, People 1st, is achieved only when half of all staff from eligible businesses pass specialist, WorldHost training, designed to boost customer service to world-class levels.

It was recently confirmed in a special celebration at Bishop Auckland Town Hall that 98 people from 50 businesses have already successfully completed the programme, with 14 companies being named WorldHost Recognised Businesses, after enrolling 50 per cent of their total workforce.

This includes the Park Head Hotel, Bondgate Gallery, Castlegate Café, Escomb Church, Fifteas Tearoom, Spice Lounge, Victorian Tearoom, Images Bridal, Inspiral Cycles, Trimmers Hairdressers, M&Co clothing store and Painting with Thread.

Auckland Castle Trust, has been offering WorldHost training free to businesses in Bishop Auckland’s leisure, tourism, retail and other customer focussed industries since June 2016, with funding from Councillor Joy Allen’s Neighbourhood Budget via the Bishop Auckland and Shildon Area Action Partnership (AAP).

The charity is confident the town can achieve WorldHost Recognised Destination status by summer 2017 and has a limited number of free places still available for WorldHost workshops on March 23 and 29.

For more information, or to book, call 01388 743 797 or email bookings@aucklandcastle.org

26 Feb 2019 Special Talk at Mining Art Gallery

19 Feb 2019 Incredible Edible Bishop Auckland

14 Feb 2019 Tower Arts: Mint Print

28 Jan 2019 Spaces for Shoppers

24 Jan 2019 Chance to Vote for Trail Stamp

15 Jan 2019 Young Archaeologists' Club

20 Dec 2018 Christmas Holidays

20 Dec 2018 Mining Art Gallery Christmas Offer

20 Dec 2018 Hello to Our New Trustee

4 Dec 2018 Auckland Tower's First Month